Refund policy

Returns & Exchanges

We want you to be fully satisfied with your purchase. However, if you wish to return or exchange an item (for example, due to size), please carefully review the conditions below:

Return Process

• Customers worldwide are responsible for covering return shipping costs.

• Please send returns or exchanges to the following address:

eneiro UG
c/o WTRMELON
Industriestraße 1-3
63814 Mainaschaff
Germany

• Once we receive and inspect the returned item, we will process the exchange or refund within 1–7 working days.

Eligibility for Returns

• Items must be unused, unworn, and in original packaging with all tags attached.

• Customized, final sale, or promotional items may not be eligible for return.

Refunds

• Refunds will be processed to the original payment method after inspection of the returned product.

• Please note: if any import duties or taxes are charged on return shipments, we cannot take responsibility for these costs.

Taxes & Duties on Delivery

• Depending on your country’s customs regulations, import taxes or duties may apply when receiving your order.

• These charges are determined by local authorities and must be covered by the customer.

• Unfortunately, we cannot influence or take responsibility for these fees, as they are outside of our control.

Important Notes

• Returns and exchanges affect not only our operations but also our charity contribution calculations, since every order directly supports our donation efforts. We kindly ask you to check sizing carefully before ordering.

• If you have any questions about sizes, fits, or products, please contact us before purchase — our team will gladly help you choose the right size to avoid unnecessary returns.

• Rest assured: the quality of our products is top-notch, designed and tested to meet the highest standards.